Key Differences Between UCaaS and VoIP

Differences Between UCaaS and VoIP

Innovative phone systems are at the forefront of business communication. UCaaS and VoIP phone systems are two popular options for business communication; but which is the better option?

Here is a breakdown of the differences between UCaaS and VoIP phone systems to help you decide.

What Is UCaaS?

UCaaS (Unified Communications as a Service) is an integrated enterprise voice communications system that features collaboration applications from built-in or third-party service providers. Integrations are made using a single connected platform through an IP network, such as the internet. You can use UCaaS to replace your traditional business phone system. UCaaS can improve communications by promoting superior connectivity, mobility, and flexibility.

What Is VoIP?

VoIP (Voice over Internet Protocol) allows you to make voice calls over a broadband internet connection instead of using traditional analog phone lines. Some VoIP phone systems have limitations that other VoIP systems don’t, such as limited location tracking for emergency calls or susceptibility to viruses. VoIP services that allow calling to other telephone numbers include local and long-distance, mobile, and international calls.

UCaaS vs. VoIP Phone Systems

Upfront Costs

UCaaS and VoIP systems are both cost effective and less expensive than traditional phone systems.

Ongoing Maintenance

The maintenance of these phone systems is typically the service provider’s responsibility and will not be an additional cost to you.


VoIP often solely includes a voice service provider that allows you to make outbound or take inbound calls. UCaaS takes multiple types of business communications and makes them internet based. This can include texting, chatting, calling, video conferencing, and more.

Advanced Features

UCaaS providers take the cake when it comes to advanced features. You can use UCaaS systems with your desk phone or other devices using mobile and desktop apps, and internet portals. VoIP systems limit you to using your desk phone with little to no advanced features.

Upgrades and New Features

Once again, UCaaS systems win the race. When new features are available, they are usually part of your current service plan. Most of the newly available features will be UC features, allowing you to implement multiple apps. On the other hand, VoIP providers primarily focus on phone system features without innovative UC functionality.

Addressing Your Business Communication Needs

There are a number of reliable options available when it comes to satisfying your business communication needs. Whether you choose UCaaS or VoIP for your business, there are great platforms available to fit your needs. Read on to learn about our favorite two options.

What Is Synkato?

UCaaS with Synkato integrates calling, messaging, and SMS/MMS. It’s a mobile-first cloud solution, meaning this service has a cloud back-end with a mobile front-end. Synkato is managed and innovated by our team at AxiaTP to outperform traditional VoIP, PBX, and other UCaaS systems.

Who Might Choose UCaaS with Synkato?

Synkato UCaaS is optimal for:

  • Organizations looking for a robust contact center solution.
  • SMBs.
  • Businesses searching for an intuitive, straightforward platform.

What Is Microsoft 365 Business Voice?

Microsoft 365 Business Voice is a Microsoft Teams feature that offers a phone system solution with different capabilities, including audio conferencing, call parking, call forwarding, and other calling plans.

Who Might Choose Microsoft 365 Business Voice?

This cloud-based system is the perfect solution for:

  • Organizations with 300 or fewer team members.
  • Small to medium teams who need a quick and easy collaboration solution.
  • Companies that have an existing Microsoft 365 subscription.

Learn More about Business Communications

If you are ready to explore more communication options for your business, we’re here to help. AxiaTP helps you take control of your IT and make your business better and stronger. Need help deciding which phone system is ideal for your business? Contact us today. We’re excited to help you expand your business.