One Platform for Everything
Synkato is the unified communications (UCaaS) platform for modern businesses.
Business Phone System
Bring together the best of communication methods and collaboration tools all in Synkato. Your business will have a cloud-based business phone with native softphone your team can take anywhere, any time to call, chat, and more.
Messaging & SMS/MMS
Improve productivity and communication within your team and customers. Synkato’s integrated Chat+ feature allows users to chat in public groups, among teams, and individually. And set up workflows to chat with your customers through text messaging.
Video Calls & Meetings
Get work done faster with video calls. With just a few clicks, you can schedule video calls or start impromptu meetings with users right in Synkato with SynkUp. With unlimited participants, your entire team and customers can meet from anywhere.
Put customer first with extensive contact center features to enhance their experience. Answer more calls, decrease wait times, utilize SMS workflows, and gain valuable metrics for contact center improvement.
Built with You in Mind
Communicate anywhere from any device
Keep your existing
Use advanced reporting
and call routing
Choose your own
Restore data quickly
Automate and reduce business costs
Reach out to our
support team 24/7
Stay connected with
All Your Favorite Tools to Communicate
Teams can connect over video calls on the fly within seconds, or schedule video conference calls with anyone.
Users can take their desk phone anywhere with Synkato’s native softphone application, Lynk.
Chat+ and SMS
Synkato’s integrated features allows teams to chat internally or agents to text customers with SMS/MMS.
Enhance Every Experience
Synkato’s contact center solution is a team favorite, and for a reason. With so many awesome features, your business can delivery a white-glove service to anyone calling in.
Contact Center Reporting
Advanced reporting gives your team crucial insights for all your contact centers. Create custom reports to view important metrics such as hold times, abandonment rates, call volume, agent performance, and other unique call trends to help your team.
Call and Text Workflows
Step up your game with custom call and texting workflows. Tailor the customer experience within your team down to every detail. Set up a custom workflow for any number to route calls and text messages, and create as many flows as your team needs.
Easy Interface & Upgrades
Get your contact center teams trained quickly and boost their productivity with Synkato’s easy-to-use interface. Plus, feature and function updates are automatic with each system release for easy upgrades with no downtime. Just refresh your browser!
Call Monitoring and Management
Organize the chaos of call management and monitoring through a single screen. Configure your workflows further through ring groups, use call barging and whispering to listen in and assist agents with calls, and view real-time call stats any time.
Personal call: Visual voicemail, voicemail to email, call screening, click-to-dial phonebook, and do not disturb
Call distribution: Ring groups, call forwarding, interaction routing, and time-based call routing
Call management: Paging, call recording and archiving, pre-recorded messages, and user status display
Mobility: Native Lynk Softphone, fax through email, email alerts, SynkUp video meetings, and conference rooms
System and security: Data backup, automatic updates, privacy compliance, and encryption
Contact center: Call queues, advanced reporting, estimated hold times, and automated callback