How We Work
Our purpose is to provide value to teams like yours. And to best do this, we take a consultative approach when working with you. Here’s our process.
We start by learning about your business and where you might be experiencing challenges with your technology, processes and general operations. It’s important to note that we come without preconceived notions when meeting; we’re simply looking to understand how your organization currently works and go from there.
Once we understand your business better, we then analyze if we can provide value to your company through our services. Sometimes, we find a solution that can easily solve a challenge; other times, we don’t see obvious value. And when that happens, we won’t make up a service. We’re focused on providing value and the best service for your team.
When we find one or more solutions to help your business with infrastructure, processes, operations or sometimes something else, we’ll work together. We’ll start by presenting our possible solutions and explain how they’ll add value. Then, we’ll partner with your team to implement the solutions. Once implemented, we continue our relationship to be there when you need us.
How We Help You CEE Success
Like any industry, IT service companies are riddled with challenges, such as high employee turnover and wasted time discussing the same issues with multiple team members. This often leads to frustrated and unhappy customers.
AxiaTP has dared to change the industry standards with a model that tackles these challenges head on. Our CEE Model ensures quality customer service to clients, provides growth opportunities for employees and establishes operational excellence company-wide.
Watch to learn more about our model
Your team will work with a designated customer care team (or pod) of professionals at AxiaTP. Each Pod provides Fortune 500-level services for businesses of all sizes. From a dedicated vCIO to Help Desk Specialists and everything in between, you’ll have multiple relationships that allow us to service you quickly and efficiently.
We provide advancement opportunities and career pathing to our team members, which in turn reduces employee turnover on both our team and your pod. No matter where an employee starts on the team, we provide them with the needed certifications, training and experience to successfully grow and advance in your team.
Each team member in your customer care pod connects regularly with other team members in corresponding roles to discuss efficiencies, delivery and support for clients. That means all pods and team members withing them operate at the same, consistent level to ensure operational excellence and the best service for every client.
Better Technology at a Lower Rate
Managed service providers often miss the mark on helping improve your technology and avoid disclosing their pricing structure. This leaves your business susceptible to ongoing increased rates with little to no IT strategy.
That’s why we developed IT Score®, an assessment tool that ranks your business technology health in six key areas. When you partner with AxiaTP for your managed services, we’ll review your IT Score consistently to develop and implement a customized IT strategy. The assessment not only helps to improve your technology, but your improved score will ultimately lower your service rate and maintain the rate when you reach peak performance.
Learn more about IT Score and take the free assessment to see how your technology stacks up.Get Started