For simple ports, AxiaTP does not require that you provide a copy of a recent Letter of Authorization (LOA) signed by the customer of record; however, we reserve the right to request one at any time. It is the requesting provider’s responsibility to have a valid authorization on file. The Local Service Provider (LSP) should have a copy of the End User LOA on file. We do require an LOA for any requests related to Managed Modem or dial-up Internet service.
To process a request for TN port out, the TN must be a valid AxiaTP telephone number on the AxiaTP network. If you are trying to port out against other SPIDs, please contact the appropriate service provider for those requests. AxiaTP is only able to process port out requests against AxiaTP inventory.
To process your request, we require that the customer information submitted on the Local Service Request (LSR) match our records. In addition, we require a 24-hour notice of changes and cancels prior to your FOC date to ensure continuity of service. FOC dates are valid for five (5) calendar days, including the FOC date. AxiaTP does not provide concurrence; the carrier provider is expected to build NPAC subscriptions in enough time for auto-concurrence. A subscription in NPAC cannot be created prior to receiving FOC.
The following fields are required on the LSR:
If you are trying to sup or cancel an LSR on the day of FOC or after FOC, you must send an email with your PON and LSRID to firstname.lastname@example.org. Please put “same day cancel” (or sup) in the subject line. We will respond within four (4) business hours. Please make sure accurate email addresses are supplied within the LSR request for both the primary and secondary contact, if one is selected.