Carrier Provisioning

Hours of Operations

Our support staff is available to assist you via email Monday through Friday, from 8 a.m. – 5:00 p.m. ET excluding the following holidays:

New Year’s Day Offices Closed
Memorial Day Offices Closed
Fourth of July Offices Closed
Labor Day Offices Closed
Thanksgiving Day Offices Closed
Day after Thanksgiving Offices Closed
Christmas Offices Closed

Porting Request Types

Simple

A Simple porting request is defined as a single TN on a single account. Simple requests are processed within 4 hours of the request and can be ported within 1 business day.
Non-Simple or Complex

A non-simple or complex porting request is defined as any request involving more than one TN. Non-simple/complex requests will be processed within 24 hrs of the request and can be ported out in 4 business days.

CSRs

Please remember that not all TNs have a Customer Service Record (CSR). We will use our best efforts to provide CSR information for requests when available.

Requesting a Port out (Local Service Requests)

For simple ports, AxiaTP does not require that you provide a copy of a recent Letter of Authorization (LOA) signed by the customer of record; however, we reserve the right to request one at any time. It is the requesting provider’s responsibility to have a valid authorization on file. The Local Service Provider (LSP) should have a copy of the End User LOA on file. We do require an LOA for any requests related to Managed Modem or dial-up Internet service.

To process a request for TN port out, the TN must be a valid AxiaTP telephone number on the AxiaTP Network. If you are trying to port out against other SPIDs please contact the appropriate service provider for those requests. AxiaTP is only able to process port out requests against AxiaTP inventory.

To process your request, we require that the customer information submitted on the Local Service Request (LSR) match our records. In addition, we require a 24-hour notice of changes and cancels prior to your FOC date to ensure continuity of service. FOC dates are valid for five CALENDAR days including FOC date. AxiaTP does not provide concurrence; the Carrier Provider is expected to build NPAC subscriptions in enough time for auto-concurrence. A subscription in NPAC cannot be created prior to receiving FOC.

The following fields are required on the LSR.

  • PON
  • VER
  • ATN
  • CRD

AxiaTP LNP Project Port Out Business Rules Project Porting

Same Day Sup or Cancel Requests

Concurrence Requests

Snapbacks

  • AxiaTP does not accept a snapback requests due to real-time provisioning constraints. If customers wish to disallow a prior port request and return the TN to AxiaTP, customers must accomplish this through AxiaTP’s winback process.
  • AxiaTP will use its best efforts to work around this rule for first responders who are out of service, where possible. However, system limitations may prevent acceptance of snapbacks, even in these situations

Additional Contact Information: 

  • To speak with someone from our provisioning team regarding the porting process: Please dial 317-653-4440