The Basics of SIP Trunking

voip telephone system

Consolidate your network and expand your business communication services with SIP trunking. Learn the basics of this service and see how AxiaTP can help you take advantage of the $35.5 billion in market value of Session Initiation Protocol (SIP) technology as your VoIP provider in Indianapolis.

VoIP vs. SIP

Voice over Internet Protocol, or VoIP, is a term that’s easy to confuse with SIP trunking. Although both terms describe similar applications, SIP is a more specific service covered under the umbrella term of VoIP.

They both are related to internet-based telephony, and they work together to create an easy user experience. VoIP is a general term that describes all internet-based telephone communication. SIP is a communication protocol that transmits VoIP calls over the internet through establishing and controlling data transfers.

SIP Trunking and Channels

SIP uses an IP-enabled private branch exchange, or PBX. It’s a modern and reliable alternative to the outdated telephone system that requires physical phone line connections and a public switched telephone network to communicate. SIP provides an easy transition to high-quality communication solutions that still allow you to make use of on-premise equipment.

SIP trunking is a strategy that separates and supports channels, or individual calls. Once you create a trunk, you can support any number of channels for inbound or outbound calling. When setting your business up, you’ll need to determine the number of channels, multi-party calling, tiers of audio quality, and other features that will enhance your communication services.

This strategy not only offers unlimited long-distance calling, but can help you save on other communications expenses. Trunking can cut U.S. telecom expenses by up to 50%, according to the Gartner Report by Global Data Systems.

Features of SIP Trunking

Channels can easily be added or removed to expand or contract your calling capabilities. This means you can budget for the communications features you currently need, then expand easily as your calling needs grow. This communication service has proven to be a cost-effective way to scale your business.

Ask your service provider if they offer Quality of Service (QoS). QoS measures and manages performance levels to ensure you receive the highest quality audio, even on a busy network. Heavy data use would typically result in data loss and poor audio quality, but QoS keeps the quality high and prevents background data disruptions.

Determine the call quality that your provider can offer you. Communication providers and carrier networks provide various levels, or tiers, of quality. A Tier-1 carrier offers the same clear voice audio you’ve come to expect from traditional landlines. Lower tiers of providers may result in more feedback or other audio quality issues.

Elevate Your Business Communications

AxiaTP provides a variety of other communications services that can be used to grow your business. Depending on the type of solutions you need and what inbound and outbound calling strategy your team has implemented, you may need additional VoIP services.

Employing SIP trunking and accompanying communication services help you connect with your customers and streamline your connectivity. Meet your voice service goals and enjoy essential collaboration tools with a broad range of AxiaTP’s VoIP offerings.

To discover how AxiaTP can help you elevate your business and expand your services, contact us today. We look forward to discussing ways to increase your call capabilities, improve your call quality, and reduce your telecom expenses.