For small- to medium-sized businesses (SMBs), an IT network failure can be devastating because you don’t have the resources of large corporations to bounce back from such disasters.
Preparation against such devastation may be the only course for you to avoid failure and survive with the least damage if failure occurs. SMBs must be proactive in recognizing the eventuality of a cyberattack or human error that can cause data loss and disrupt business continuity. Here are a few things that need to be done to help prevent a potential failure.
Being proactive is an essential step for preparation against a disaster. There are two ways to determine how to best prepare to prevent potential failure of your infrastructure. First, you need to identify the weaknesses throughout your systems; and second, determine how you are going to eliminate those weaknesses and protect your network.
Determine how and why your system could fail. Examine all aspects of your hardware and software. Assess all the internal and external factors that could contribute to failure of your networks. Some questions you need to know the answers to include:
- Does customer access and/or employee productivity often stall because of downed systems? In these situations, how quickly is our IT support able to minimize the damage?
- Can we say with certainty that our business will be back online and be able to access lost data with minimal disruption in case of failure?
- Your critical data should be backed up frequently. The data on personal laptops, iPads and other mobile devices should also be backed up. Are all these steps being taken, and how often?
- Are all backups stored in a location off-site and are they quickly accessible in the event of corruption, fire or flood?
- Are we using any custom-made software? Can it be reinstalled and updated when needed?
- Are our systems truly protected from hackers and viruses? Do we change passwords when employees leave the company?
- How often do we test our backup processes?
The answers to all these questions should give you a clear picture of your network’s ability to survive in case of a catastrophe.
Protect Your Network
There are five steps you can take to ensure your networks are always protected:
- Backup files every day: There are a large number of businesses that never backup data. Only 23% of SMBs back up their data daily, and only 50% do it weekly. A number of issues can result in loss of data. You should backup data every day.
- Check backup procedures regularly: Don’t find out accidentally that your backup system is not working properly. By then it could be too late. It may seem like your data is being backed up normally, but check frequently if it is backing up the way it should be. In this age of BYOD, make sure all employees are also following procedures to backup data on their laptops, iPads, etc.
- Make sure virus protection and firewalls are always enabled: Many companies either don’t have virus protection installed or have it disabled. That renders their networks vulnerable to virus attacks from emails, spam and data downloads. Corrupted files will not only bring your systems down, but they can spread to your customers and email contacts. That will spell disaster for your reputation. Hackers are always looking for unprotected and open ports online that they can attack with malicious code or files. That can cause permanent data loss.
- Monitor server drives: Dangerously full server drives can cause many problems, ranging from program crashes to sluggish email delivery. Servers should be monitored and maintained regularly to avoid these problems.
- Check built-in logs: Frequent reviews of built-in logs can reveal small issues. You will have a chance to prevent them from becoming bigger, harder-to- manage problems that can bring your systems down.
We now know IT system failures have very serious consequences for SMBs. We also know that they can avoid such failures by being proactive. Many SMBs are now turning to cloud-based services and virtualized backup solutions to mitigate downtimes and network failures. Virtualization and cloud computing have enabled cost-efficient business continuity by allowing entire servers to be grouped into one software bundle or virtual server—this includes all data, operating systems, applications and patches. This simplifies the backup process and allows for quick data restoration when needed.