Keep Your IT Running Smoothly

Our Core IT as a Service delivers solutions aligned to your business requirements. Our team of vCIOs, project managers, network engineers, telecom engineers and technicians are experts in their field, with certifications spanning today’s best-in-class technologies.

AxiaTP’s service methodology begins with discovery sessions to identify high-level challenges, business drivers and desired business impact. We then evaluate your existing environment with a resulting gap analysis and provide recommendations that align to your business requirements. The resulting design specifications and implementation plans provide the roadmap to a successful deployment and adoption of each proposed solution.

Our project managers provide the oversight and management of all the people, processes and technology of a project so everything aligns perfectly, resulting in an end solution that exceeds your expected business results.

Core IT Services

CLOUD COMPUTING

We partner with clients to create strategic infrastructures that enable organizations to “walk their way into the cloud” because, although hosting and running your business on the cloud is relatively simple, the process of getting there is much more complex. To get you to the cloud, we begin with an assessment: a discovery phase during which we get to know your current state and business challenges. This helps us understand the daily pain points faced by end users and business leaders, short- and long-term business goals and how IT can help the business move ahead competitively.

We then develop a proof of concept, including a strategic roadmap of planned updates, with the ability to adapt in real time to changing technologies and environments. We plan out specifically what to accomplish in the upcoming quarter, accompanied by a long-term strategic lookout.

DATA BACKUP

Many business owners don’t have a contingency plan for their data. Considering the variety of possible data threats to your business, including hard drive crashes, theft, computer viruses, natural disasters and even human error, your unprotected data is living on borrowed time. That’s why we service online backup, a secure, fast and inexpensive way to keep your data secure.

With online backup, you can preserve and restore all of your files in a secure, off-site environment without a major capital investment. We even manage the setup and the maintenance for you. Your files are stored in two mirrored data centers located on opposite coasts; Even if your company suffers a flood, fire or break in, you can be sure that your data is safe, and you’ll be able to quickly restore files over the Internet.

NETWORK SUPPORT

We have flexible service plans that make it simple for your business to plan and budget for appropriate IT services. Our approach is based on proactivity; we make sure that you’re best equipped now, while preparing for the future. We offer full, high-level advisory and consulting services as part of every engagement, and we don’t hide in a data center–we work directly with you.

When it comes to your office servers, desktop PCs, routers, switches, firewalls, wireless devices, cabling and the rest of your in-house network infrastructure, we are with you on site to ensure it all runs smoothly. From routine backups and maintenance to advice, we’ve got every all of your office technology covered. And if you are looking into a cloud strategy, we’ll recommend which in-house systems should be transitioned–and which ones shouldn’t.

DESKTOP SUPPORT

Companies serving clients across the globe need IT help desk around the clock; that’s why we offer 24/7 help desk support solutions that can be tailored to your business. With our desktop support service, you can reduce your operational costs by up to 30%!

We deliver a host of flexible 24/7 help desk support solutions to choose from based on your needs, including regular, out of hours, part-time and contingency support. Our services include first, second and third level IT support solutions. We provide an effective alternative to your in-house support teams by offering extensive technical knowledge and round-the-clock support. Get access to multi-channel (voice, web, email and chat based) help desk services for local and global distributed delivery platforms.

HARDWARE

Let us take the headache out of purchasing, installing and upgrading your mission critical hardware. Our complete hardware as a service solution assures that your IT Infrastructure remains current while maximizing productivity and compatibility. We make sure you have the latest technology, all the time with a predictable, flat-rate monthly operating cost, instead of a large one-time expenditure every time you need new equipment.

You’ll always be working with the latest technology, saving you money and increasing company efficiency. We monitor the hardware, make security upgrades and safely store and backup your data. With hardware as a service, you can expect scheduled equipment upgrades with minimized technology visits, licensing, maintenance and capital expenditure savings and tax breaks.

REMOTE NETWORK MONITORING

Most organizations can’t afford to have an on-site support engineer managing their network 24/7. That’s why we offer a powerful cloud computing service that monitors your critical network functions to ensure your network is always reliable and available. Through our network monitoring, we identify network issues before they become larger problems to save you time, money and peace of mind.

With our cloud-based service, we can configure and remotely monitor all of your important network systems (email, servers, routers, available disk space, backup applications, critical virus detection and more). If our system detects a problem, it alerts your dedicated team to take corrective action. Depending on pre-arranged instructions from your own network engineers, we’ll correct the problem immediately, wait until the next business day or simply notify you of the issue.