We are privileged to partner with you, and we take pride in giving you the industry’s best customer support. Any time you have a question, concern, or service related problem you can either call our Technical Support Department at 1.866.459.5360 opt. 3 or you may open a case via “Case Central” on the main corporate website www.Axiatp.com (located on the left hand column on the main page) or within your secure customer portal. Our support staff has an internal service commitment to respond to initial support requests via a return support/trouble ticket and ticket number within 15 minutes from receipt. All support requests are triaged by the individual support team member and are subject to the table listed on page 5, as well as support management review.
Published May 8, 2012