rightContact™ Dialer
rightContact™ Dialer is a next generation software based dialer solution that revolutionizes performance, scalability, and sought after compliance standards not found in traditional or commoditized dialer platforms. The generational dialer of the past held physical limitations in dialer capabilities, calling capacity, complex routing and reporting, compliance triggers, voice recognition, fax and/or answering machine detect accuracy, payment processing hooks/automation, and customizations tailored to the exact client need. No two companies are the same and the unique and powerful advantage of rightContact™ Dialer is the noted multiplatform front panel dialer control that directly snaps into your current business application and effectively meets your corporate strategy. This results in greater performance and increased revenues. rightContact™ Dialer is the true global leader in quick market ROI.
rightContact™ Dialer Competitive Advantage
Multiplatform Front Panel Dialer Control - Beyond the thousands of features and functions within rightContact™ Dialer, the most noted is the flexibility of the dialers front end. Most businesses already have entrenched process flows that work for their business. Typically, these process flows are perfected by some previously purchased software or CRM package. Packages like: Salesforce, Microsoft CRM, AS400 platforms, or other customized business applications. rightContact™ Dialer can be snapped into these front end applications with limited capital cost and can deliver significant value by operating within previously established workflows, utilizing previously selected software. Should you not have an entrenched software package, rightContact™ Dialer does maintain a robust and easy to use front end web GUI.
Compliance Management - rightContact™ Dialer maintains ability to manage complex business strategies in highly regulated industries across dialing types (predictive, progressive, power) and call record data attributes supported with integrated call recording.
Multilevel System Rights - rightContact™ Dialer has hierarchal rights specific to each system user so you can lock down views, screens, reporting, and calling rights by individual, department, manager, etc.
99.92% fax/voice mail detect - proprietary algorithms designed for the best industry auto-detect performance
Voice Recognition - rightContact™ Dialer maintains fluent voice recognition and can be made to function in multiple languages driving sales across the globe
Payment Processing - rightContact™ Dialer interfaces with 3rd party payment processing engines or can be made to function with a direct banking relationship or credit card company. The system will also verify and interactively read back payment balance from the multiplatform front panel of choice.
rightContact™ Dialer Competitive Advantage
Multiplatform Front Panel Dialer Control - Beyond the thousands of features and functions within rightContact™ Dialer, the most noted is the flexibility of the dialers front end. Most businesses already have entrenched process flows that work for their business. Typically, these process flows are perfected by some previously purchased software or CRM package. Packages like: Salesforce, Microsoft CRM, AS400 platforms, or other customized business applications. rightContact™ Dialer can be snapped into these front end applications with limited capital cost and can deliver significant value by operating within previously established workflows, utilizing previously selected software. Should you not have an entrenched software package, rightContact™ Dialer does maintain a robust and easy to use front end web GUI.
Compliance Management - rightContact™ Dialer maintains ability to manage complex business strategies in highly regulated industries across dialing types (predictive, progressive, power) and call record data attributes supported with integrated call recording.
Multilevel System Rights - rightContact™ Dialer has hierarchal rights specific to each system user so you can lock down views, screens, reporting, and calling rights by individual, department, manager, etc.
99.92% fax/voice mail detect - proprietary algorithms designed for the best industry auto-detect performance
Voice Recognition - rightContact™ Dialer maintains fluent voice recognition and can be made to function in multiple languages driving sales across the globe
Payment Processing - rightContact™ Dialer interfaces with 3rd party payment processing engines or can be made to function with a direct banking relationship or credit card company. The system will also verify and interactively read back payment balance from the multiplatform front panel of choice.
